Satkar Foods — Privacy Policy

This app allows you to browse the menu, place food orders and track deliveries from the restaurant. References to “we”, “us” or “our” in this Privacy Policy mean the restaurant.

We collect the information you provide directly in the app, including: • Account information: name, email address and password (managed by our authentication provider), and your phone number. • Delivery details: delivery address, landmark, city and PIN code, plus any details you add for the order. • Order information: items in your cart, prices, discounts, coupons, payment method (e.g. Cash on Delivery) and order history. • Support and feedback: information you provide when you contact us for help or share feedback. We may also receive some technical information automatically when you use the app, such as standard server logs (for example, IP address, date/time of requests and basic device information) to keep the service secure and running reliably.

We use the information we collect for the following purposes: • To create and manage your account and allow you to sign in securely. • To process your orders, apply offers or coupons, calculate pricing and provide delivery. • To store and show your saved addresses and order history inside the app. • To contact you about your orders (for example, order confirmations, delivery-related calls or messages) and respond to your support requests. • To maintain and improve the app, including diagnosing issues, monitoring performance and enhancing the user experience. • To comply with legal obligations and protect our rights and the rights of others.

Depending on your location, we may rely on different legal bases to process your personal data, including: • Your consent (for example, when you choose to create an account or save a phone number or address). • Performance of a contract (for example, when we process your order and arrange delivery). • Legitimate interests (for example, to keep our services secure, prevent fraud or improve the app), balanced against your rights and interests. • Compliance with legal obligations (for example, record-keeping and accounting requirements).

We do not sell or rent your personal information to third-party advertisers. We may share your information only with: • Restaurant and delivery staff: so they can prepare and deliver your order (for example, your name, delivery address and phone number). • Service providers: such as hosting providers, database services and authentication providers (including Firebase Authentication) that help us operate the app and backend securely. • Authorities or others: where required by law, court order, or to protect the rights, property or safety of you, us or others. Any third-party service providers are only allowed to use your data as necessary to perform services on our behalf and are expected to protect it appropriately.

This app uses Firebase Authentication to manage sign-in and security. When you sign in or create an account, some of your information (such as email, password and basic account details) is processed by Firebase in order to authenticate you safely. Our backend API may also be hosted or operated by third-party infrastructure providers. These services may process personal data as part of providing secure and reliable hosting. These providers have their own privacy and security practices. Where required, we sign appropriate agreements with them to protect your personal data.

We keep your personal information for as long as necessary to provide the services described in this Privacy Policy, to operate the app, and to comply with legal and accounting requirements. In general: • Account information is kept while your account is active. • Order and transaction records may be kept for a longer period where required for business records, taxation or legal obligations. When your information is no longer needed, we aim to delete it or store it in a de-identified form where possible.

Within the app, you can: • View and update certain profile information (such as your username and phone number) from the Profile screen. • Manage saved addresses (add, edit or delete) in the Profile screen and during checkout. • Delete your account using the Delete Account option in the Profile screen (you may be asked to re-enter your password to confirm). Deleting your account will remove your authentication profile and certain related data. However, we may retain some order or transaction information where required for our legitimate business purposes or by law (for example, invoices and accounting records). If you have questions about access, correction or deletion of your data beyond what the app provides, please contact us using the details provided in the app.

We use reasonable technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse or alteration. These measures may include secure communications, restricted access and other safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

This app is not directed to children under the minimum age required in your jurisdiction for use of online services without parental consent. If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information. If you believe a child has provided us with personal information, please contact us so we can investigate.

We may update this Privacy Policy from time to time to reflect changes in our app, services, or legal requirements. Your continued use of the app after any changes means you accept the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact the restaurant or support team using the contact details provided in the app or on our website. You can also reach us via the Contact Us page.